Customer Value Architect
Job Summary
Owning the adoption and value plan for a defined portfolio of accounts, the remote Customer Value Architect III will connect customer investments in Mixpanel to measurable outcomes, build relationships with stakeholders, and drive product usage to ensure customer success.
Key Responsibilities
- Own the value plan for each account, aligning customer needs with Mixpanel's capabilities
- Run discovery sessions to identify customer priorities and develop concrete adoption plans
- Monitor usage and health signals, leading business reviews to enhance adoption and mitigate risks
Required Qualifications
- 4 - 6 years of experience in customer success, consulting, or related fields supporting B2B SaaS accounts
- Proven ability to manage relationships with diverse stakeholders, including business and technical teams
- Experience translating technical concepts into accessible terms for non-technical stakeholders
- Hands-on experience with AI or agentic tooling beyond casual use
- Demonstrated capability to create and implement adoption plans that align with customer goals
Complete Job Description
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