Customer Value Architect
Job Summary
Owning the adoption and value plan for a defined book of accounts, the full-time remote Customer Value Architect III will connect customer investments in Mixpanel to measurable outcomes, build trusted relationships with stakeholders, and drive product usage to ensure clients realize their expected ROI.
Key responsibilities
- Own the value plan for each account, linking customer business problems to measurable outcomes
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities with customer priorities
- Run discovery sessions to identify customer pain points and develop concrete adoption plans
Required qualifications
- 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts
- Proven ability to manage relationships with diverse stakeholders, from business partners to technical teams
- Experience translating technical concepts into terms understandable by non-technical stakeholders
- Hands-on experience with AI or agentic tooling beyond casual use
- Strong judgment in prioritizing accounts and actions needing attention
Complete Job Description
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