Customer Value Manager

Job Summary

Managing customer relationships, the full-time remote Customer Value Manager will ensure successful value realization for Coupa customers by acting as the primary point of contact and supporting effective adoption and expansion of Coupa solutions.

Key responsibilities

• Serve as the primary point of contact for customers, ensuring value realization and overall program success
• Develop and execute customer success strategies in collaboration with customer teams
• Lead customer value metrics workshops and conduct regular check-ins to monitor performance and product adoption

Required qualifications

• Strong expertise in P2P or S2C domains
• Background in customer/client success or sales management
• Experience managing client expectations and developing executive relationships
• Familiarity with software and SaaS solutions
• Strong organizational and communication skills, including professional writing and presentation abilities