Customer Value Partner

Job Summary

Owning the customer relationship from initial scoping through implementation and ongoing growth, the full-time remote Customer Value Partner will manage the entire customer lifecycle, ensuring value realization and driving commercial outcomes for accounts in the APAC region.

Key Responsibilities

• Own the full customer lifecycle, from initial scoping and implementation to ongoing value realization and adoption
• Manage delivery according to best practices, tracking progress and reporting clearly on outcomes
• Design and drive joint success plans that align delivery to each client's business objectives and regulatory context

Required Qualifications

• 5+ years in customer-facing roles within B2B enterprise software, including customer success, engagement management, or project management
• Proven track record managing accounts with $500K+ ARR, including cross-sell or expansion efforts
• Strong understanding of SaaS and enterprise software delivery models, with experience in AML or fraud prevention preferred
• Hands-on experience with AI tools and techniques to enhance customer delivery and analysis
• Comfort operating at the C-suite level, effectively communicating delivery status and value to executive leadership