Customer Zero Enablement Manager

Job Summary

As a full-time remote Customer Zero Enablement Manager, the successful candidate will define and drive the enablement strategy for internal adoption of Workday's products, acting as a liaison between product management and internal teams to ensure effective use of new capabilities, including AI tools.

Key responsibilities

• Serve as the primary owner of the Customer Zero enablement strategy for assigned products, ensuring internal teams are onboarded and motivated to adopt new Workday capabilities
• Act as the internal advocate between employees and Product Management, translating feedback and friction points into actionable insights for product development
• Create and execute a comprehensive communication strategy to inform employees about changes and expectations related to early access to new products

Required qualifications

• 10+ years of experience in change management, IT/product enablement, or internal communications
• Proven experience in defining and leading end-to-end enablement strategies for large-scale technology rollouts
• Experience leveraging AI tools and technologies in work processes and decision-making
• Certification in a formal change management methodology (e.g., PROSCI, CCMP) is preferred
• Ability to design persona-based enablement campaigns and translate internal adoption wins into compelling narratives