CX Associate - German/Dutch
Job Summary
Fluent in German and English, the freelance CX Associate - German/Dutch will provide exceptional support to customers in a fully remote capacity, managing inquiries, addressing order issues, and tracking shipments while ensuring a seamless customer experience.
Key Responsibilities
- Answering client inquiries and addressing issues with orders and product inquiries via multiple platforms
- Tracking shipments and handling backend shipping inquiries
- Updating client information and conducting general research
Required Qualifications
- Fluency in German and English
- Availability to work weekends or have split shifts
- Legal residency in Portugal for EU data handling
- Highly organized with the ability to manage multiple projects concurrently
- Resourceful and quick to learn new skills independently
Complete Job Description
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