CX Content Specialist

Job Summary

Working remotely, the full-time CX Content Specialist will develop, organize, and maintain high-quality internal and external content to support the Customer Experience team and ensure clarity and consistency across communications.

Key responsibilities

• Create and refine CX content that aligns with brand voice and supports customer self-service outcomes
• Audit internal and external content for accuracy and relevance, collaborating with the CX Enablement team to address content gaps
• Translate process maps and workflows into clear guides for CX team members while managing incoming content requests based on urgency and deadlines

Required qualifications

• Bachelor's degree in English, Communication, Technical Writing, or a related field
• 2+ years of experience in technical writing or content development
• Experience with content management systems, with Salesforce strongly preferred
• Ability to convey technical knowledge in an engaging manner for diverse audiences
• Self-starter with the ability to work independently and manage multiple priorities