CX Enablement Specialist
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Job Summary
Partnering with senior leaders and cross-functional stakeholders, the full-time remote CX Enablement Specialist will drive role-specific enablement strategies for customer experience teams, ensuring they have the necessary skills and resources to enhance employee performance and achieve business outcomes.
Key responsibilities
- Conduct role-level needs assessments and design targeted learning plans to address skill gaps
- Facilitate enablement sessions and support new hire onboarding to achieve performance targets
- Monitor performance metrics and evaluate the impact of enablement efforts on business outcomes
Required qualifications
- 3+ years of experience in learning & development, enablement, or a customer experience role within a technology company
- Proven success in supporting customer-facing teams and influencing senior leaders
- Strong project management skills with the ability to manage multiple initiatives and deliver high-quality outcomes
- Expertise in instructional design and adult learning principles
- Ability to analyze data and translate insights into strategic enablement actions
Complete Job Description
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