CX Insights Platform Analyst
Job Summary
Combining analytics and platform administration, the full-time CX Insights Platform Analyst will transform customer feedback into actionable insights while managing the Medallia platform remotely.
Key responsibilities
- Analyze customer feedback and operational data to identify themes and actionable insights
- Administer and optimize the Medallia platform, including survey management and reporting
- Develop and implement AI and automation use cases to enhance CX insights and operations
Required qualifications
- Hands-on experience administering Medallia or similar CX/VOC platforms
- 3+ years of experience in combining customer feedback with operational data for insights
- Proven ability to create dashboards and stakeholder-ready presentations
- Strong quantitative and qualitative analysis skills
- Working knowledge of CX measurement, survey design, and data quality principles
Complete Job Description
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