Cybersecurity Client Success Manager

Job Summary

Managing client relationships remotely, the full-time Cybersecurity Client Success Manager will oversee the cybersecurity services relationship, ensuring clients achieve measurable security outcomes through effective governance, risk management, and value realization.

Key Responsibilities

• Serve as the primary point of contact for assigned cybersecurity clients, managing the end-to-end client lifecycle from onboarding to service transitions
• Translate cybersecurity operations into executive-ready reporting, demonstrating value and ensuring clients understand service contributions to risk reduction and compliance
• Act as a liaison between clients and internal teams, leading escalations and supporting client retention and renewal efforts through proactive communication

Required Qualifications

• 5+ years of experience in Client Success Management, Account Management, or Project Coordination within cybersecurity or IT services
• Strong understanding of SOC operations, incident response, and security delivery models
• Proven ability to communicate complex technical concepts to both executive and non-technical stakeholders
• Experience managing enterprise client relationships, including renewals and escalations
• Alignment with core values of drive, empathy, and collaboration, fostering a client-first mindset