Cycling Technical Support Specialist

Job Summary

Leveraging extensive cycling industry knowledge, the full-time Customer Service Cycling Technical Expert will provide world-class technical support and customer care remotely, diagnosing complex issues, recommending products, and managing orders.

Key responsibilities

• Diagnose and troubleshoot technical and compatibility issues related to cycling components and accessories
• Recommend and locate merchandise based on customer needs while explaining product features and warranty information
• Support customers across multiple platforms, handling orders, account discrepancies, and returns

Required qualifications

• Extensive technical knowledge of bicycles and cycling components, with prior industry or mechanical hobbyist experience
• Proficiency in computer software, including MS Office and the ability to learn proprietary systems
• Strong verbal and written communication skills for clear customer interactions
• Basic mathematical skills for interpreting inventory data and performing calculations
• Ability to multitask effectively in a fast-paced environment