Danish Licensed Customer Success Manager
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Job Summary
Managing a strategic portfolio of Enterprise customers across the Benelux region, the full-time Danish Licensed Customer Success Manager will partner with senior stakeholders to maximize product adoption, drive customer value, and ensure long-term renewal and expansion outcomes in a hybrid work environment.
Key responsibilities
- Own and manage a portfolio of approximately 15-20 complex Enterprise customers, building trusted partnerships with executive stakeholders
- Develop and execute tailored Success Plans aligned with customer business goals and product usage to drive adoption and retention
- Lead Executive Business Reviews and strategic planning sessions to monitor customer health and proactively identify risks and opportunities
Required qualifications
- Considerable experience in Enterprise Customer Success or Strategic SaaS Account Management
- Proven track record managing large, complex Enterprise customers in a modern B2B SaaS environment
- Strong commercial acumen with experience in renewals, retention, and customer growth
- Fluency in Danish and English (written and spoken)
- Ability to build credibility with executive stakeholders and manage multi-threaded relationships across functions
Complete Job Description
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