Data Analyst

Job Summary

To support a growing data-driven organization, the full-time remote Data Analyst will analyze complex datasets, build churn prediction models, and provide actionable insights on customer retention and lifecycle metrics.

Key responsibilities

• Ingest, clean, and analyze data from CRM and loyalty platforms to provide insights on customer lifetime value and retention
• Build churn prediction models and identify drop-off points in the customer journey to enhance retention strategies
• Design and maintain dashboards in Tableau, translating complex data into visual stories for stakeholders

Required qualifications

• Minimum of 3 years of experience in Data Analysis, specifically in DTC E-commerce
• Proficiency in Snowflake (SQL) and Tableau, with experience in data transformation tools like KNIME or dbt
• Familiarity with Klaviyo and Loyalty Lion data schemas for effective churn analysis and lifecycle metrics
• Hands-on experience with customer journey mapping and subscription metrics
• Understanding of ELT tools and their function in data pipeline management