Data Analyst

Job Summary

To support a growing team, the full-time remote Data Analyst will analyze complex datasets from CRM and loyalty platforms, build churn prediction models, and provide actionable insights to enhance customer retention and lifecycle management.

Key responsibilities

• Ingest, clean, and analyze datasets to provide insights on customer lifetime value and retention metrics
• Build churn prediction models and support the marketing team with data on campaign performance and loyalty program engagement
• Prepare and visualize data using tools like SQL, KNIME, or Tableau to create impactful dashboards for stakeholders

Required qualifications

• Minimum of 3 years of experience in Data Analysis, specifically in DTC E-commerce
• Proficiency in SQL and experience with Snowflake and Tableau for data warehousing and business intelligence
• Familiarity with CRM and loyalty platforms, particularly Klaviyo and Loyalty Lion
• Experience with data transformation tools such as KNIME, dbt, Alteryx, or Python
• Understanding of subscription metrics and customer journey analytics