Data Analytics Engineer
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Job Summary
As the first dedicated Customer Support Data Analytics Engineer, this full-time remote position will manage the development of data models, metric design, and dashboard reporting while collaborating with various teams to enhance customer support operations.
Key responsibilities
- Build and maintain reusable data models on Databricks, ensuring documentation and incremental logic are in place
- Design and define customer support metrics, validating them against raw data before implementation
- Develop end-to-end dashboards in QuickSight, providing actionable insights and monitoring key performance indicators
Required qualifications
- 3+ years of experience as a Data Analytics Engineer in Customer Support or similar environments
- Strong proficiency in SQL, dbt, and experience with BI and reporting tools like QuickSight or Power BI
- Solid understanding of customer support metrics and contact-driver analysis
- Ability to translate insights into operational changes for non-technical stakeholders
- Curiosity about customer interactions and a focus on improving outcomes
Complete Job Description
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