Data Analytics Support Specialist
Job Summary
To enhance support operations, the full-time Data Analytics Support Specialist will analyze support and vendor data, create performance dashboards, and utilize AI tools to improve customer experience, with the flexibility to work remotely.
Key responsibilities
- Analyze support and vendor data to identify trends and predict potential issues
- Create and maintain structured knowledge base documentation and performance dashboards
- Collaborate with product and operational teams to surface risks and provide recommendations
Required qualifications
- 3-6 years of experience in support operations, analytics, or customer experience roles
- Proficient in advanced Excel functions, including Pivot Tables and VLOOKUP
- Experience with CRM systems such as Zendesk or Salesforce Service Cloud
- Strong written communication skills for documentation and troubleshooting procedures
- Familiarity with AI tools for drafting and refining customer responses
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
