Data Facilitator Support Analyst
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Job Summary
Supporting data and platform services, the full-time remote Data Facilitator Support Analyst will manage help desk operations, user provisioning, and data access control while collaborating with team members to enhance user experience.
Key responsibilities:
- Serve as data asset coordinator, assisting staff with data acquisitions and coordination of data releases
- Deliver user support by responding to inquiries and maintaining communication with staff and users
- Manage help desk functions, including monitoring ticketing systems and resolving technical issues
Required qualifications:
- Bachelor's Degree with 2 years of experience, including 1+ years in customer support
- Experience using ticket management or service platforms
- Proficiency in Microsoft Office and SharePoint
- Strong communication skills for collaboration across teams
- Ability to obtain a US Government security clearance (Public Trust 5)
Complete Job Description
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