Data Warehouse Support Manager
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Job Summary
Leading day-to-day operations, the full-time Enterprise Data Warehouse (EDW) End User & Vendor Support Manager will manage end-user support, Help Desk operations, and vendor coordination while ensuring service delivery and issue resolution in a remote work environment.
Key responsibilities
- Oversee EDW End User and Vendor Support, including incident management, access provisioning, and training
- Ensure compliance with service-level agreements (SLAs) and manage support processes across various EDW applications
- Coordinate vendor onboarding and support, monitoring service performance and driving continuous improvement
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- Minimum of 5 years of supervisory or support-management experience
- At least 3 years of experience in enterprise application or technical support
- Experience managing multi-channel user support and incident management
- Proficient in enterprise ticketing/ITSM and documentation platforms
Complete Job Description
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