Dealer Operations Coordinator

Job Summary

Serving as the subject matter expert for dealers, the full-time Dealer Operations Coordinator III will manage telephone and email transactions, support day-to-day funding processes, and act as a liaison for customer address validation in a remote environment.

Key responsibilities:

• Answer incoming inquiries regarding the Authorized Dealer Program and provide resolutions for declined contracts
• Review weekly reports, offer feedback to dealers, and assist with special projects as needed
• Monitor activities for fraudulent practices and ensure adherence to service level agreements for responsiveness

Required qualifications:

• Minimum High School Diploma/GED or bachelor's degree in a related field
• At least 2 years of experience in a customer service role or general business experience
• Proficiency in Microsoft Office products, including Excel, Word, and Outlook
• Advanced phone skills with the ability to communicate effectively and build rapport with customers
• Strong problem-solving skills and the ability to analyze situations critically