Dealer Partner Support Specialist

Job Summary

Supporting the operational health and functionality of AutoFi's products, the full-time Dealer Partner Support Specialist will serve as a primary contact for Dealer Partners, addressing inquiries and managing program adjustments in a remote environment.

Key responsibilities

• Respond to Dealer Partner inquiries and manage requests, ensuring efficient resolution in accordance with service levels
• Maintain and optimize program settings, configurations, and integrations, including troubleshooting basic technical issues
• Collaborate with internal teams and external vendors to address evolving Dealer Partner needs and enhance program performance

Required qualifications

• 2-3 years of experience in customer support, technical support, or account management, preferably in a SaaS environment
• Strong attention to detail and ability to accurately execute and document work
• Technical aptitude with familiarity in APIs, JSON, XML, HTML, CSS, and Regex preferred
• Excellent organizational and time management skills to prioritize competing requests
• Flexibility to participate in scheduled evening and weekend coverage, including at least one Saturday per month