Dealer Partner Support Specialist
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Job Summary
Supporting the operational health and functionality of AutoFi's products, the full-time Dealer Partner Support Specialist will serve as a primary contact for Dealer Partners, manage inquiries, and troubleshoot issues while working remotely.
Key Responsibilities
- Respond to partner inquiries and manage requests efficiently while maintaining expected service levels
- Monitor and optimize Dealer Partner program settings and configurations, ensuring functionality aligns with business needs
- Collaborate with internal teams and external vendors to resolve issues and enhance program performance
Required Qualifications
- 2-3 years of experience in customer support, technical support, or account management, preferably in a SaaS environment
- Strong attention to detail and ability to validate and document work accurately
- Technical aptitude with familiarity in software configurations and integrated applications
- Flexibility to participate in scheduled evening and weekend coverage, including one Saturday per month
- Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex is strongly preferred
Complete Job Description
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