Dealer Support Liaison

Job Summary

As a full-time Dealer Support Liaison, the successful candidate will serve as the primary contact for dealership partners, providing professional support through various channels while troubleshooting and resolving product and technical issues remotely.

Key responsibilities

• Provide timely support to dealership partners via ticketing systems, email, phone, chat, and video conferencing
• Troubleshoot and resolve routine product and technical issues, escalating complex matters as needed
• Document customer interactions and contribute to knowledge base articles to enhance team efficiency and customer experience

Required qualifications

• Bachelor's degree or equivalent experience in customer support, technical support, or account management
• Experience with customer support platforms, call center tools, or CRM systems
• Working knowledge of Microsoft Excel and related productivity tools
• Automotive industry experience is preferred
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment