Debt Settlement Negotiations Manager
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Job Summary
Leading a team of creditor negotiators, the full-time Debt Settlement Negotiations Manager will manage daily activities, develop agents, and ensure performance goals are met in a remote setting.
Key responsibilities
- Manage the daily productivity and activities of the negotiation team
- Conduct performance evaluations and provide ongoing training and coaching to agents
- Monitor adherence to departmental KPIs and identify opportunities for process improvement
Required qualifications
- Strong leadership skills with experience managing client-facing employees
- Extensive knowledge of creditor and debt settlement processes
- Proficiency in Microsoft Excel and ability to utilize various PC databases and software
- Minimum of 2 years of education preferred, but not required
- Self-motivated and detail-oriented with strong organizational skills
Complete Job Description
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