Default Specialist

Job Summary

Supporting client service and default operations, the full-time Default Specialist will manage incoming communications, handle telephone inquiries, document borrower interactions, and maintain accurate case records while working remotely from Texas or Oklahoma.

Key responsibilities

• Accept new matters and establish accurate records in the case management system
• Monitor and respond to client correspondence and handle incoming telephone calls professionally
• Track and escalate requests related to loss mitigation and monitor open borrower inquiries through completion

Required qualifications

• High school diploma or equivalent required
• Preferred experience in customer service, call center, administrative support, or legal services
• Experience with case management systems or similar business systems preferred
• Ability to maintain confidentiality and follow written procedures
• Proficiency with Microsoft Office applications and office-based technology