Delivery Owner
Job Summary
Owning delivery outcomes across a portfolio of customer experience and contact center modernization engagements, the full-time Delivery Owner will manage project success in terms of time, scope, quality, and margin while working remotely in the US.
Key Responsibilities
- Own delivery outcomes and serve as the accountable delivery leader for customer engagements
- Establish delivery approaches and enforce change control, ensuring adherence to scope and quality standards
- Connect engagement deliverables to customer initiatives, driving adoption and confirming realized value post-delivery
Required Qualifications
- Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field; equivalent professional experience will be considered
- 7+ years of experience delivering complex technical services engagements, with at least 3 years in a delivery leadership role
- Proven experience with delivery economics, including margin variance and change-order capture
- Experience in leading customer executive governance and recovering at-risk engagements
Complete Job Description
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