Dental Customer Service Representative

Job Summary

Supporting providers and policyholders, the full-time Dental Customer Service Representative will handle inbound and outbound calls related to dental benefits and claims, ensuring high-quality service and timely resolution in a remote work environment.

Key responsibilities

• Manage customer inquiries by delivering accurate and empathetic service regarding dental benefits, claims, and payments
• Research and resolve routine inquiries while escalating complex issues as needed to ensure proper resolution
• Collaborate with internal teams to enhance customer experiences and stay current on dental terminology and benefit plans

Required qualifications

• Minimum 1 year of customer service or contact center experience, preferably in health, dental, or insurance
• Basic knowledge of dental insurance products and familiarity with medical/dental terminology
• Proficient in using multiple computer systems simultaneously and managing high call volume
• Detail-oriented with a commitment to privacy (HIPAA) and regulatory compliance
• Able to work remotely with access to a high-speed internet connection, located in the United States or Puerto Rico