Department Manager - Loan Processing
Job Summary
Leading a team of call center supervisors, the full-time Department Manager - Loan Processing will oversee daily operations, ensure compliance with lending regulations, and drive productivity in a hybrid work environment.
Key responsibilities
- Lead supervisors to achieve performance management goals, including evaluations and improvement plans
- Ensure compliance with lending regulations and industry guidelines across relevant departments
- Analyze management reports to enhance operational efficiencies and productivity
Required qualifications
- 7 or more years of management experience in a call center environment
- Experience within the financial or lending industry
- Proven ability to coach, train, and evaluate employee performance
- Strong track record of using data-driven insights to improve operational effectiveness
- Excellent interpersonal skills to engage with all levels of staff and management
Complete Job Description
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