Deployment Engineer
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Job Summary
Joining a dynamic team, the full-time Deployment Engineer will onboard customers, provide technical support, and manage complex deployment issues in a 100% remote environment.
Key responsibilities
- Provide technical support during customer onboarding and act as a trusted enablement partner
- Analyze and resolve technically challenging customer issues, documenting root causes and solutions
- Continuously improve the deployment experience and maintain internal and customer-facing documentation
Required qualifications
- Hands-on experience deploying and supporting enterprise security or endpoint products
- Familiarity with MDM platforms (e.g., Intune, Jamf), SSO/identity configuration, and multi-OS environments
- Strong customer-facing communication skills with a focus on issue resolution
- Operational discipline in documenting processes to prevent recurring issues
- Basic coding skills are a bonus, with a primary focus on technical troubleshooting
Complete Job Description
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