Designated Support Engineer

Job Summary

Working remotely on a part-time basis from Friday to Monday, the Designated Support Engineer will serve as the technical anchor for strategic accounts, ensuring system stability and driving customer success through proactive troubleshooting and relationship management.

Key responsibilities:

• Act as the primary technical point of contact for named accounts, identifying system risks and providing architectural guidance
• Lead troubleshooting of high-impact cases involving hardware and software, ensuring rapid service restoration with effective communication
• Represent customer needs in engineering reviews and manage escalations, translating technical challenges into product improvements

Required qualifications:

• A minimum of 3 years of experience in an enterprise-level technical support role
• Expertise in diagnosing and resolving complex issues in multi-platform environments, including operating systems and Storage Area Networks
• Proficiency in troubleshooting networking protocols and understanding enterprise server components
• Exceptional ability to communicate technical information to non-technical stakeholders
• Proven capability to manage multiple high-priority projects simultaneously