Deskside Services Lead
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Managing a hybrid team, the full-time Deskside Services Lead will oversee IT infrastructure support, including troubleshooting and administration of Windows and macOS systems, while ensuring effective service management and team performance.
Key responsibilities
- Oversee hardware diagnostics, repair, and troubleshooting for laptops, desktops, and peripherals
- Manage endpoint security, service management processes, and ITIL practices for incident and change management
- Lead team management activities, including performance coaching, rostering, and conflict resolution
Required qualifications
- Proficiency in Windows 10/11 and macOS administration
- Experience with Microsoft 365, Active Directory, and endpoint management tools like Intune/SCCM
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management
- Demonstrated leadership skills in team management and performance oversight
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,373 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
