Deskside Support Technician
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Job Summary
Providing comprehensive technical support for the client's campus-based personnel, the full-time Deskside Support Technician will manage user tickets, resolve software and hardware issues, and install company-standard applications while ensuring high service-level goals and user satisfaction.
Key Responsibilities
- Provide technical support services to onsite personnel and customers, addressing hardware and software incidents
- Maintain the incident management system with up-to-date ticket information and ensure proper escalation and resolution of incidents
- Document customer interactions thoroughly and contribute technical information and best practices regarding proprietary applications
Required Qualifications
- Minimum of 12 months of desktop support experience
- A+ Certification or equivalent required; Microsoft Certified Professional certification is a plus
- Experience supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, and VPN client software
- BS or BA degree preferred or equivalent work experience
- Fluency in the official local language and advanced English proficiency (B2 or higher)
Complete Job Description
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