Desktop Engineer II
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Job Summary
To enhance IT operations, the full-time remote Desktop Engineer II will provide advanced technical support for enterprise workplace technologies, focusing on endpoint management, software deployment, and operational processes while collaborating with cross-functional teams.
Key responsibilities
- Provide operational support by developing and maintaining standards for endpoint configuration and software deployment
- Administer enterprise tools related to asset management and remote support while creating documentation to improve support effectiveness
- Participate in testing and deployment activities to ensure the reliability and security of enterprise technology solutions
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field preferred
- At least 5 years of experience designing and supporting enterprise workplace technology solutions
- Experience with ServiceNow, ITOM, and Microsoft technologies such as Active Directory and Microsoft 365
- Strong understanding of enterprise infrastructure and technology lifecycle management
- Industry certifications related to Microsoft, ServiceNow, or ITIL are preferred
Complete Job Description
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