Desktop Support Analyst
Job Summary
Seeking a full-time Desktop Support Analyst to provide technical support and customer service for Windows 10, Windows 11, and Mac OS systems in a hybrid work environment, focusing on troubleshooting, user account management, and enterprise application support.
Key responsibilities
- Provide technical support for desktop operating systems and hardware, ensuring minimal disruption to users
- Manage user accounts and licenses within Microsoft 365, including troubleshooting mailboxes and collaboration tools
- Support enterprise software applications and assist in OS/application refresh projects
Required qualifications
- Minimum of five years of experience in technical support and customer service
- Solid knowledge of Windows 10, Windows 11, Mac OS, and related hardware
- Experience with Microsoft 365 administration and supporting standard desktop applications
- Hands-on experience with Jamf and Workspace ONE for device management
- Familiarity with Active Directory and SCCM for user and system management
Complete Job Description
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