Desktop Support Engineer
Job Summary
Joining a dynamic tech team, the full-time Desktop Support Engineer will provide first-line technical support for artists and staff, ensuring smooth operation of hardware, software, and infrastructure in a remote work environment.
Key responsibilities:
- Provide technical support and troubleshoot hardware/software issues for on-site and remote users
- Repair and maintain office hardware, including AV equipment and meeting technology
- Manage user accounts and group policies on Active Directory while maintaining cybersecurity measures
Required qualifications:
- Experience with artist tools such as Unreal, Unity, AdobeCC, Maya, and ToonBoom
- Familiarity with security tools like ESET, Fortigate, and Kerberos
- Knowledge of networking concepts including DHCP, DNS, and Active Directory
- Experience with servers and platforms such as AWS and Windows Server
- Proficiency in virtualization technologies like Hyper-V and Docker
Complete Job Description
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