Desktop Support Specialist

Job Summary

Providing exceptional customer service and technical support, the full-time Desktop Support Specialist will assist students, faculty, and staff with hardware and software issues, manage device lifecycles, and collaborate with various IT teams both in-person and remotely.

Key responsibilities:

• Deliver in-person and remote support for hardware, software, and connectivity issues while managing incidents through the university ticketing system
• Configure, deploy, and maintain university-owned technology, ensuring accurate inventory and lifecycle management
• Create and update technical documentation, analyze support trends, and identify opportunities for process improvements

Required qualifications:

• Bachelor's degree from an accredited college or university, or equivalent combination of education and experience
• Two years of experience providing customer service and technical support in an IT environment
• Experience troubleshooting and supporting Windows 11, Microsoft O365, macOS, Android, and iPadOS
• Experience with Microsoft Entra ID, Active Directory, Intune, Jamf, or similar endpoint management platforms
• Proficiency in supporting computer hardware, printers, peripherals, and user accounts