Desktop Support Technician
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Job Summary
Supporting a hybrid environment, the contract Desktop Support Technician will provide technical assistance for desktop hardware and software, troubleshoot application issues, and manage remote access technologies such as VPN and Citrix.
Key responsibilities
- Provide technical support for users, including troubleshooting hardware and software issues
- Manage and resolve issues related to remote access technologies and related devices
- Ensure accurate documentation and timely closure of support tickets
Required qualifications
- Minimum of 5 years of experience in desktop support, including installation and troubleshooting
- Strong technical knowledge of Windows 11 and Microsoft Office 365
- Experience with Microsoft Intune, Autopilot, and video conferencing platforms
- Ability to provide high-quality support to VIP and executive users
- Bachelor's degree preferred
Complete Job Description
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