Detection & Investigation Analyst Lead
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Job Summary
Leading a remote team focused on outbound Zelle fraud, the full-time Detection & Investigation Analyst Lead will analyze suspicious transactions, conduct customer outreach, and support departmental processes while working from Friday to Monday, 9:30 am to 8:00 pm ET.
Key responsibilities
- Analyze and investigate cases generated from enterprise fraud detection systems to identify potential fraud
- Conduct customer outreach regarding suspicious transactions and report suspected fraud
- Lead team performance, provide training for new hires, and manage daily operations in the absence of a supervisor
Required qualifications
- Bachelor's degree in a relevant field
- Experience with fraud detection systems and analytical tools
- Ability to analyze data and detect patterns related to fraudulent activities
- Strong understanding of anti-money laundering and risk management practices
- Proficiency in Microsoft Suite and data reporting tools
Complete Job Description
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