Developer Support Analyst
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Job Summary
Joining a hybrid engineering and support team, the full-time Developer Support Analyst will troubleshoot API-related inquiries, escalate issues as needed, and serve as the primary contact for MLS clients while working remotely.
Key responsibilities
- Troubleshoot and resolve developer questions regarding API authentication and integration via email or phone
- Act as a primary point of contact for MLS clients, assisting with API configuration and addressing inquiries
- Engage with product and development teams to provide feedback and create user-facing documentation for common issues
Required qualifications
- Experience with RESTful APIs
- Associates Degree or equivalent professional technical experience
- Ability to work core hours of 9:00am to 5:00pm Central Time
- Familiarity with a scripting language (such as PHP or Ruby) is preferred
- 1+ years of technical support or API integration experience in any industry
Complete Job Description
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