Developer Support Specialist
Job Summary
Providing technical support to merchants, partners, and developers, the full-time remote Developer Support Specialist will resolve front-end and back-end issues related to Shopify while collaborating with internal teams and contributing to real-time support initiatives.
Key responsibilities
- Offer direct support to resolve technical issues for merchants, partners, and developers
- Contribute to internal support platforms for efficient problem-solving and decision-making
- Identify root causes of problems and provide coaching to enhance team effectiveness
Required qualifications
- In-depth knowledge of front-end technologies such as JavaScript, HTML, CSS, and frameworks like React and Typescript
- Proficiency in API technologies, including REST and GraphQL, and experience with API Clients like Postman
- Skilled in server-side development using languages like Ruby, Python, PHP, or Node.js
- Experience with technical support tools such as SQL databases and Chrome Developer Tools
- Strong adaptability and a commitment to continuous learning in web development
Complete Job Description
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