Developer Support Specialist
Job Summary
Working remotely in a full-time capacity, the Developer Support Specialist will provide technical support to merchants, partners, and developers on front-end and back-end issues related to Shopify, while also contributing to internal support channels and mentoring team members.
Key responsibilities
- Offer direct support for front-end and back-end issues, ensuring quick resolutions aligned with Developer Support's scope
- Contribute to internal real-time support through platforms like Slack, enhancing problem-solving efficiency
- Identify root causes of problems and provide coaching to cultivate a knowledgeable team
Required qualifications
- In-depth knowledge of front-end technologies such as JavaScript, HTML, CSS, and frameworks like React and Typescript
- Proficiency in API technologies, including REST and GraphQL APIs, and experience with API Clients like Postman
- Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js
- Experience with technical support tools like SQL databases and Chrome Developer Tools
- Strong adaptability and resilience in dynamic environments, with a commitment to continuous learning
Complete Job Description
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