Developer Support Specialist
Job Summary
Supporting merchants, partners, and developers remotely, the full-time Developer Support Specialist will provide technical assistance on front-end and back-end issues related to Shopify, while collaborating with internal teams to enhance product offerings and resolve complex challenges.
Key responsibilities
- Offer direct support to resolve front-end and back-end technical issues for merchants and partners
- Contribute to internal real-time support via platforms like Slack, facilitating efficient problem-solving
- Identify root causes of problems and provide coaching to enhance team effectiveness in troubleshooting
Required qualifications
- In-depth knowledge of front-end technologies such as JavaScript, HTML, CSS, and frameworks like React and Typescript
- Proficiency in API technologies, including REST and GraphQL, and experience with API Clients like Postman
- Skilled in server-side development using languages like Ruby, Python, PHP, or Node.js
- Experience with technical support tools such as SQL databases and Chrome Developer Tools
- Strong adaptability and resilience in dynamic environments, with a commitment to continuous learning
Complete Job Description
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