Device Support Specialist
Job Summary
Providing technical support and resolving issues for clients, the full-time Device Support Specialist will manage inbound and outbound communications, assist with troubleshooting, and ensure exceptional customer service in a remote environment.
Key responsibilities
- Manage a moderate volume of calls and provide a supportive customer service experience
- Collaborate with team members to research and respond to technical issues and complaints
- Educate clients on technology functionality and assist with troubleshooting existing issues
Required qualifications
- High School Diploma required
- Familiarity with basic technology concepts and devices
- Ability to troubleshoot and resolve simple technical problems with guidance
- Basic skills in recording and documenting details of calls and messages
- Willingness to seek guidance and learn from more experienced colleagues
Complete Job Description
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