DevOps Analyst III
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Job Summary
Working remotely in a full-time capacity, the DevOps Analyst III will manage technical support for IT infrastructure, focusing on incident resolution, user management, and continuous service improvement.
Key responsibilities
- Address and resolve technical support tickets for infrastructure, ensuring quality and adherence to established SLAs
- Conduct analysis, diagnostics, and troubleshooting of incidents related to operating systems, networks, and infrastructure services
- Collaborate with team members to implement improvements and automations while documenting technical procedures and solutions
Required qualifications
- Prior experience in IT technical support
- Knowledge of Windows and Linux operating systems
- Experience with user, group, and permission management
- Understanding of networking concepts (TCP/IP, DNS, DHCP, and VPN)
- Familiarity with incident management tools and processes
Complete Job Description
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