Diagnostic Support Center Manager

Job Summary

Leading the daily operations of the Diagnostic Support Center, the full-time salaried Diagnostic Support Center Manager will oversee team performance, service delivery, and process improvements while collaborating cross-functionally to ensure a customer-focused support organization in a remote environment.

Key responsibilities

• Lead and develop a team of 5-7 Diagnostic Sales Representatives, establishing performance expectations and monitoring productivity
• Oversee daily operations, ensuring service levels and quality standards are met while implementing process improvements
• Collaborate with various teams to address recurring issues and enhance overall service delivery performance

Required qualifications

• 5+ years of experience in diagnostic support, customer service operations, or service center management
• Experience managing service metrics and operational performance
• Knowledge of quality systems and regulatory requirements relevant to diagnostics
• Familiarity with CRM, ticketing, and reporting tools
• Continuous improvement training or certification preferred