Dialer Administrator

Job Summary

Responsible for the day-to-day administration and operational support of the organization's enterprise outbound dialer platform, the full-time Dialer Administrator will manage campaign configurations, dialing strategies, and compliance with regulatory requirements while working remotely.

Key responsibilities

• Administer and maintain the enterprise outbound dialer platform, ensuring user access and security settings are properly configured
• Build, configure, test, and deploy outbound campaigns and dialing strategies based on business requirements
• Monitor platform performance and resolve technical issues, ensuring compliance with regulatory standards such as TCPA and FDCPA

Required qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Information Systems, or a related discipline preferred
• Minimum of 5 years of experience in customer communications, contact center strategy, or process optimization
• Experience with Five9 or comparable contact center platforms is considered an asset
• Demonstrated experience leading cross-functional initiatives and process improvement projects
• Experience in financial services or regulated industries preferred