Diesel Technical Support Analyst
Job Summary
Providing expert support to dealers, the full-time Diesel Technical Support Analyst will assist with vehicle repairs through case management, collaborating with internal teams and ensuring compliance with regulations in a remote setting.
Key responsibilities
- Assist dealers with vehicle repairs via phone support and case files
- Collaborate with internal teams to fix diagrams, schematics, and diagnostic forms
- Provide feedback on publications and escalate trending failure modes to Service Engineering
Required qualifications
- Bachelor's degree or Master's degree in a relevant field
- At least 2 years of diesel experience and customer service experience
- Experience working with dealers through a case management system
- Extensive background in end-user and customer support
- Ability to assist dealers with repairs as an expert consultant
Complete Job Description
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