Digital Account Executive

Job Summary

Driving customer success and growth for over 14,000 small business accounts, the full-time Digital Account Executive will manage retention, renewals, and expansion through scalable content and digital engagement strategies while working remotely.

Key responsibilities

• Analyze and segment unassigned accounts to identify growth opportunities and manage automated renewal processes
• Create and execute content-driven campaigns, webinars, and resources to educate clients and drive engagement
• Monitor account health and churn signals to implement proactive retention strategies across the portfolio

Required qualifications

• 3-5 years of experience in Customer Success, Content Creation/Marketing, or Digital Marketing
• Bachelor's degree or equivalent relevant experience
• Proven ability to develop content for large customer audiences, including email campaigns and webinars
• Experience managing renewals at scale through automated workflows
• Familiarity with Health & Benefits products or a strong ability to learn quickly