Digital AI Architect
Job Summary
Seeking a visionary Digital AI Architect, the full-time remote position will define and lead the strategic vision, architecture, and implementation of AI contact solutions across consumer-facing digital experiences, focusing on transforming voice and digital interactions into conversational experiences.
Key responsibilities:
- Own the end-to-end technical architecture for conversational chat and messaging systems across various digital channels
- Design and implement channel-agnostic chat architectures and multi-bot orchestration patterns
- Evaluate emerging conversational AI capabilities to enhance maintainability and customer outcomes
Required qualifications:
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- 5+ years of experience in solution architecture or software engineering for customer-facing chat and conversational AI platforms
- 3+ years of hands-on experience designing and implementing conversational chat systems in production
- Experience with modern integration patterns including REST and async messaging
- Demonstrated ability to produce architecture artifacts and lead technical workshops
Complete Job Description
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