Digital Banking Client Service Representative
Job Summary
To ensure a seamless banking experience, the part-time Digital Banking Client Service Representative will interact with customers via phone, secure messages, and chats, providing assistance with online banking and mobile app inquiries while working remotely in the Pacific or Mountain time zones.
Key responsibilities
- Maintain a strong understanding of bank policies and products to provide accurate information to customers
- Guide new customers through account opening and onboarding processes
- Provide troubleshooting support for online banking issues and escalate as necessary
Required qualifications
- 1+ years of experience in the banking industry preferred
- Customer service experience with knowledge of digital banking products and services
- Ability to learn and use multiple banking software programs
- Exceptional communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
Complete Job Description
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