Digital Care Coordination Manager

Job Summary

Leading a team of Digital Care Coordinators, the full-time salaried Digital Care Coordination Manager will oversee the MyDevoted inbound chat message queue, ensuring members receive timely and accurate support while driving operational improvements and team development in a remote environment.

Key responsibilities

• Lead, coach, and develop a team of Digital Care Coordinators, fostering a service-oriented culture
• Manage daily performance metrics of the chat queue, including response times and member experience
• Analyze operational data to forecast volume and improve workflows, ensuring compliance with regulatory standards

Required qualifications

• 4+ years of experience in service, contact center, digital support, or healthcare operations
• 1-2+ years of people leadership experience managing front-line teams
• Experience managing chat or messaging support queues, preferably in healthcare
• Strong analytical skills for operational analysis and staffing model development
• Familiarity with Medicare Advantage and member-facing healthcare workflows